Who to turn to?



Streetlink is a national scheme that links homeless people with local outreach workers, who will go out to wherever they are with advice and support.


Somerset County Council

Somerset County Council has a duty of care towards anyone who is vulnerable, which includes children and vulnerable adults.

For out of hours emergencies, contact the social care emergency team on:

Homefinder Somerset

Homefinder Somerset is an online scheme that enables local people to access vacant Housing Association (social housing) properties across the county.

It takes around half an hour to register, after which you are banded (emergency/gold/silver/bronze) and can bid on up to three properties each week.

There’s a shortage of places – in Mendip, roughly one applicant in three is successful – but the longer you’re on the register, the greater your chance of a home.


Mendip District Council

If you are threatened with homelessness within 56 days, you should make a homeless application to Mendip Housing Services, which is our local housing authority.

A Housing Officer will then assess your needs and issue you with a Personalised Housing Plan to try to resolve your housing situation.

This could include negotiating for you to keep your current home or helping you secure either temporary or long-term housing.

Visit the MDC information point in Frome Library:

Mon-Fri 9.30pm and 2–4.30pm

Elim Connect Centre

Elim Connect Centre is commissioned by Mendip to provide advice and support for single homeless adults and for couples without children.

It offers a weekly drop-in session at Fair Frome, provides residential facilities such as Dairy House in Stratton on the Fosse, and will be running the 2019-20 coldweather shelter in Frome.

Drop In at Fair Frome (behind Frome Town Hall):

Tues 11am-1pm

Mendip YMCA

Mendip YMCA works with young people aged 18 – 25 years who are at risk of homelessness.

It can help you access supported accommodation such as the Frome Foyer, and to find and maintain accommodation in the private rented sector, as well as to get access to training, education and employment.


Fair Frome

Fair Frome provides a food bank, furniture project and regular community meals at different locations around the town, all by donation or free of charge.

Located just behind Frome Town Hall, they can sometimes help with tents, sleeping bags and other camping equipment, and work with the Rotary Club to provide carpets.

Services are generally provided via a referral or appointment, with the exception of the Tuesday morning drop-in for single homeless people run by Elim Connect Centre (see above).

The Bridge Café

The Bridge Café is a community café offering low-cost meals and benefits advice.

Located at 43 Selwood Road in the Trinity Area.

All welcome: Tuesdays & Wednesdays 11 – 1.30pm and Thursdays & Fridays 11am – 4pm

The Citizens Advice Bureau

The Citizens Advice Bureau offers free advice and support on housing, benefits and other issues. Located at 5 King Street (near the Market Cross).

All welcome: Mondays, Wednesdays and Fridays 10am – 2pm

The Good Heart

The Good Heart is a pay-it-forward vegetarian café at 7 Palmer Street (just off Catherine Hill) that offers free hot meals out of the cold.

All welcome: weekdays 10am – 3pm

The Community Fridge, Community Larder and Coat Rail

The Community Fridge, Community Larder and Coat Rail are located in Justice Lane (next to the Cheese and Grain car park).

All for free – just help yourself!

Open every day 9am – 8pm

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